Privacy Policy

1. Introduction

EXPLR LLC ("we," "us," "our," or "EXPLR") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use The EXPLR App ("Service," "App"). Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, username, email address, phone number, profile photo
• User Content: Photos, reviews, comments, ratings, posts, and other content you upload
• Communication Data: Messages you send through the Service, support inquiries
• Payment Information: Payment card details, billing address (processed by third-party payment processors)
• Profile Information: Dietary preferences, favorite cuisines, bio, social links

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: Pages viewed, features used, search queries, time spent on the Service, clicks, interactions
• Location Data: GPS coordinates, IP address-based location, location of restaurants you visit or search for
• Cookies and Tracking: Cookies, pixels, web beacons, local storage (see Section 9)
• Log Data: IP address, browser type, access times, pages viewed, error logs

2.3 Information from Third Parties

• Social Media: If you link social media accounts, we may collect profile information, friends lists, email addresses
• Third-Party Services: Google Places API (restaurant data), Firebase (authentication, analytics), mapping services
• Analytics Providers: Usage statistics, demographics, interests

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Create and manage your account
• Process transactions and send confirmations
• Personalize your experience and provide recommendations
• Enable social features (following, likes, comments, sharing)
• Display location-based restaurant suggestions
• Send you notifications, updates, and marketing communications
• Respond to your inquiries and provide customer support
• Analyze usage patterns and improve the Service
• Detect, prevent, and address fraud, security issues, and technical problems
• Enforce our Terms of Service and comply with legal obligations
• Conduct research and development

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, we process your personal data based on:

• Consent: You have given explicit consent for specific purposes
• Contract: Processing is necessary to provide the Service under our Terms
• Legal Obligation: We must process your data to comply with laws
• Legitimate Interests: We have legitimate business interests that do not override your rights

5. How We Share Your Information

5.1 Other Users

Your profile, posts, reviews, photos, comments, likes, and followers/following lists are visible to other users. You control what you share publicly.

5.2 Business Transfers

If EXPLR LLC is acquired, merged, or sells assets, your information may be transferred to the new owner.

5.3 Legal Requirements

We may disclose your information to comply with laws, regulations, court orders, subpoenas, or to protect our rights, safety, or the rights of others.

5.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

6. Data Retention

We retain your personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When you delete your account, we will delete or anonymize your data within 90 days, except where we are required to retain it by law.

7. Your Rights and Choices

You have the following rights:

7.1 Access and Portability

You can request a copy of your personal data in a structured, machine-readable format.

7.2 Correction

You can update or correct your account information at any time through your profile settings.

7.3 Deletion

You can request deletion of your account and personal data by contacting us at privacy@theexplrapp.com.

7.4 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the "unsubscribe" link or by updating your notification preferences in the app.

7.5 Do Not Sell My Personal Information (CCPA)

California residents: We do not sell your personal information. If we ever do, we will provide you with an opt-out mechanism.

7.6 Restrict Processing

You can request that we limit how we use your data in certain circumstances.

7.7 Object to Processing

You can object to our use of your data for direct marketing or when processing is based on legitimate interests.

To exercise these rights, contact us at privacy@theexplrapp.com. We will respond within 30 days.

8. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and password hashing
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Firewalls and intrusion detection systems

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain sessions
• Analyze usage patterns and improve the Service
• Deliver personalized content and advertisements

Types of Cookies:

• Essential Cookies: Required for the Service to function
• Functional Cookies: Remember your preferences
• Analytics Cookies: Help us understand how you use the Service
• Advertising Cookies: Deliver targeted ads based on your interests

You can control cookies through your browser settings, but disabling cookies may affect functionality.

10. Third-Party Links and Services

The Service may contain links to third-party websites, apps, or services (e.g., restaurants, payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it immediately. If you believe we have collected information from a child, contact us at privacy@theexplrapp.com.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries. We use standard contractual clauses and other safeguards to protect your data during international transfers.

13. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at privacy@theexplrapp.com or call us at (918) 896-7982.

14. European Privacy Rights (GDPR)

If you are located in the EEA, UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@theexplrapp.com.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a new "Last Updated" date and, where appropriate, by sending you a notification. Your continued use of the Service after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@theexplrapp.com
Address: EXPLR LLC, 8 The Green STE B, Dover, DE 19901
Phone: (918) 896-7982